The solution will provide an omnichannel, multi-tenant, interactive CCaaS Platform that aligns with the Customer Service Transformation initiative, enables digital accessibility, accommodates multiple languages, and supports Services that manage platform standup, integrations, and business area migrations. This will include hosting, connectivity, backend Integration that includes protocols for data sharing with other systems. Monitoring, Support and Managed Services will be provided to ensure stability of the environment and integrations, resolve incidents and problems, fulfill service requests, and provide custom development for tools and applications. Term of the Contract is 5 years with 5 additional 1 year renewals till 2034.
